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Need to finish now? While we look into it, you can complete your onboarding manually here: Open the manual form ↗
Identity verificationLive face check
This confirms a real, present person — it protects your identity. Center your face in the oval and hold still. The screen will briefly flash colours.
Let’s try the face check again
Get good lighting. Face a window or a lamp so your face is evenly lit, and avoid a bright light behind you.
Stay still during the capture. Hold your phone steady, look straight at the camera and keep your face inside the oval.
Remove eyewear. Take off glasses, sunglasses, hats and anything else covering your face.
Still not working?
You can skip the face scan and send a selfie instead. A selfie can’t be checked automatically, so it will be reviewed by one of our administrators. This could delay the confirmation of your KYC (identity verification).
Scan with your phone
Point your phone's camera at this code, then photograph your documents. They'll appear here automatically.
Code expires in 20 minutes. Keep this window open while you scan.